FAQs

Comfort Cub™ - The perfect friend in a time of need

Privacy policy

Comfort Cub™

What do the double hearts symbolize?
The intertwined hearts symbolize the eternal bond and everlasting love between two people who face separation either through death or distance.

Is the Comfort Cub™ just for children?
Not at all. The Comfort Cub™ is intended for all ages (over 3 years), including children.

Is the Comfort Cub™ a toy?
No, the Comfort Cub™ is NOT a toy. It is a commemorative piece. Therefore, it is not suitable for children under the age of 3, nor should children vigorously play with it. The Comfort Cub™ is meant to be cuddled, snuggled and hugged.

What else can be placed in the chest pocket?
In addition to the heart which comes with the bear, items such as a ring, a folded letter or any other small memento of affection can be placed in the chest pocket. If storing additional mementos in the pocket, take care to ensure they do not scratch the exterior of the heart.

Can I wash my Comfort Cub™?
Yes; surface wash with damp cloth, lukewarm water and mild soap. Air dry on a towel, and hand fluff to restore its coat. Hand or machine washing is not recommended. However, if you wish to attempt these methods, be sure to remove the heart locket for safekeeping and put the cub in a pillow case (or pantyhose bag, etc.), then secure the opening with a rubber band or safety pins. Once dry, re-attach the heart.

Other than for the loss of a loved one, when else can the Comfort Cub™ be used?
Because of the multifaceted nature of the heart locket, the Comfort Cub™ is ideal for any situation where two people are separated. Some examples include: grandchildren separated from snowbird grandparents, best friends separated by a move, children of divorced parents separated by custody, or families separated by military service. In any event, the Comfort Cub™ can be the link that reminds each person that they are loved, missed and remembered.

Heart Locket

What can be kept in the heart locket?
The locket is designed to hold two photos or one photo with either a small amount of cremated remains, a lock of hair, dried flower petals, scented tissue or earth from a burial site. However, it can hold any memento of affection that will fit inside it.

Can I engrave the heart locket?
Yes. The heart can be laser or diamond-engraved. If you choose to engrave the heart-shaped plate, it is best to do so prior to sealing it to the locket.

How are remains sealed in the heart?
A small portion of the remains are placed in one side of the locket and the heart-shaped plate is permanently sealed on top. This is completed by the funeral director in order to ensure secure closure.

How do I care for the heart?
Gently polish the heart with a soft dry cloth to remove finger prints. Do not submerse the heart in water.

Ordering & Shipping

How can I order a Comfort Cub™?

Online:	Click here to order
By phone:	1-888-829-8362
By fax:	1-613-749-9005 (Click here to download printable order form)
By mail:	1-2627 Edinburgh Place Ottawa, Ontario, Canada K1B 5M1
By email:	sales@ComfortCub.com

How much does the Comfort Cub™ cost?
A Comfort Cub™ costs $95.95 plus shipping and taxes. If taxes or shipping are miscalculated, you will be billed the correct amount. Order three or more cubs and receive a 10% DISCOUNT.

Do you provide two-tiered pricing for wholesalers?
Yes. As a B2B provider, we offer discount volume pricing on orders of The Comfort Cub™. To learn more, call us toll free at (888) 829-8362.

Can you gift-wrap The Comfort Cub™ and send it as a gift from me?
Yes. Let someone special know how much you care and send a beautifully gift wrapped Comfort Cub™ with a FREE personalized message. Gift bears come in a tissue-stuffed gift bag and a handwritten card with your personal message on it. The price to gift-wrap is $4.95 per bear.

How long does it take to get a Comfort Cub™?
Your shipping method and address determine how long it takes to get your order and how much it will cost to get it there. Once payment is confirmed, cubs usually ship next business day.

Shipping Method	Rates*	Delivery time**
CANADA
Overnight	<$100 = $25.95 $100 - $200 = $31.95 $201+ = 44.95	1 business day
Ground	<$100 = $10.50 $100 - $200 = $12.50 $201+ = 15.50	2-5 business days
UNITED STATES
Overnight (including Hawaii & Alaska)	<$100 = $49.95 $100 - $200 = $64.95 $201+ = 89.95	1 business day
Ground	<$100 = $14.50 (HI/AK add $13.50) $100 - $200 = $16.50 (HI/AK add $21.50) $201+ = 19.50 (HI/AK add $27.50)	2-5 business days
*Any duties or taxes levied against packages arriving from outside the United States are determined by US Customs and Immigration and are the responsibility of the recipient.
INTERNATIONAL
Best Way	Please contact our office at 011-613-749-9000
*Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and are the responsibility of the recipient

*Prices subject to change without notice.
**Delivery times not guaranteed.

How are taxes calculated?
In Canada, orders shipped to New Brunswick, Nova Scotia, Newfoundland and Labrador are charged HST (15%). Orders shipped within Ontario are charged GST (7%) and PST (8%). Orders shipped to British Columbia, Alberta, Manitoba, Saskatchewan, Quebec, Prince Edward Island, Yukon, North West Territories and Nunavut are charged GST only.

Taxes are not charged on orders from the United States.

For international orders, please contact our office at 011-613-749-9000.

What methods of payment do you accept?
We accept credit card payment through VISA, MasterCard and American Express. Money orders should be made payable to "Inevitable Exodus Inc." and mailed to 1-2627 Edinburgh Place, Ottawa, Ontario K1B 5M1 Canada. Orders will be shipped upon receipt of payment. Sorry, no cheques/checks or C.O.D. accepted. Please do not send cash in the mail.

What if I need to return or exchange a bear?
We realize that there is more risk ordering from a photograph than buying in person. That’s why we want you to shop online with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-day guarantee gives you plenty of time to inspect your cub’s quality and appeal. If for any reason you need to return or exchange a cub, just contact our office to initiate the return process and we will refund 100% of your purchase price... no questions asked... it’s that simple!! Bears must be returned in new condition (including no odor) and shipping charges may not be refundable.

Privacy Policy

Inevitable Exodus Inc. believes that protecting the privacy of visitors to its web site is paramount. The following information explains what information is gathered from this site and how the data is utilized.

Inevitable Exodus Inc. collects personal information that site visitors provide when they complete any online form. Inevitable Exodus Inc. may contact visitors who request additional information or place an order.

Inevitable Exodus Inc. is the sole proprietor of all data gathered on this site and does not rent or sell visitors' personal information without the consent of the visitor.

Visitorship Data Collected on this Site
Inevitable Exodus Inc. uses aggregated site visitorship data to improve the content and services offered to its site visitors. Inevitable Exodus Inc. utilizes site visitorship data on an aggregate, anonymous basis, which means no personal information is associated with it. This data can include:

How many people visit our site;
The pages they visit;
How long they stay on our site; and
The domain name of the site visitors are connecting from (aol.com for example)

Inevitable Exodus Inc. Use of Cookies
"Cookies" are small text files that a web site transfers to a site visitor's hard disk or browser for added functionality or for tracking web site usage. We do not use cookies to gather personal information such as a person's name or e-mail address. In order to measure the effectiveness of our online presence, Inevitable Exodus Inc. uses cookies to identify repeat visitors to our web site, to determine the path visitors take on our site, and to identify visitors who came to the site as the result of a link on a third party web site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Security
Inevitable Exodus Inc., uses advanced technology to ensure that your personal and payment information is handled with the highest level of security and confidentiality. When visitors submit information using one of our online forms, Inevitable Exodus Inc. uses SSL (Secure Socket Layer) encryption technology to protect the information they submit. This technology protects visitors from having their information intercepted by anyone other than Inevitable Exodus Inc. while it is being transmitted. Credit card information provided when you order online is used only for processing payments and not for marketing purposes. Credit card information is processed using industry-standard encryption and security to safeguard against loss, misuse or alteration of the data you provide. Inevitable Exodus Inc. strives to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user authentication systems (e.g., user names and passwords) and access control mechanisms to control access to systems and data.

Hyperlinks
At times, this web site may contain hyperlinks or "links" to other sites, and other sites may "link" to this site. Inevitable Exodus Inc. is not responsible for the privacy practices or the content of these other web sites. Web sites linking to and from this site may have different privacy practices from the ones described here for www.ComfortCub.com. We advise that visitors to our site read the policy statements of these web sites in order to understand their policies. This privacy statement applies solely to information collected by this web site.

Changes to Inevitable Exodus Inc.'s Internet Privacy Policy
Inevitable Exodus Inc. may, from time to time, make changes to this policy. We recommend that visitors to this site revisit this privacy policy on occasion to learn of new privacy practices and changes to our policy.

How to Get in Touch with Inevitable Exodus Inc. about this Privacy Policy
We want to hear what you have to say about our products and policies. If you have any questions, concerns, or complaints about this Privacy Policy, or would like to share your thoughts about any of our on-line elements, please contact us at 888-829-8362. This internet Privacy Policy was last updated on 05-05-05.